Terms of Use

Effective 29 September 2026

1. Who we are

BYBYGO is operated by IPRO INNOVATIONS, S.L., NIF ESB01781012, Carrer Vallvidrera 97, La Floresta, 08198, Spain (“BYBYGO”, “we”). Contact: support@bybygo.com.

2. What BYBYGO is

BYBYGO is a platform that connects people who need a personal item delivered (“requesters”) with identity-verified people who travel (“travelers”). Travelers are independent; they are not our employees or agents. BYBYGO is not an airline or a carrier. Where BYBYGO arranges a courier for a pickup or delivery, the courier company carries out that part.

3. Who can use it

You must be at least 18, able to enter into a contract, and give true information. Travelers must pass identity verification before carrying anything. One account per person.

4. Items

Only open personal items that the traveler can inspect, such as keys, documents and chargers, may be carried. Not allowed: sealed or wrapped packages from others, medicines, cash or valuables beyond ordinary personal use, weapons, liquids, food, hazardous or illegal goods, and anything the airline, customs or local law does not allow. The requester is responsible for describing the item truthfully and for it being legal to carry. The traveler may refuse any item after inspection.

5. Requesters

• You set a reward (EUR 5 to EUR 1,500) and may add door pickup or delivery for a fixed fee shown before you pay.
• You pay the full amount by card through Stripe. For requests that let a traveler buy a flight, you pay when publishing.
• You give the pickup code only after the traveler has inspected the item; the recipient gives the delivery code only after receiving it.

6. Travelers

• You inspect the item before accepting it and follow airline, customs and security rules. You must answer airline and border questions truthfully.
• After the delivery code is confirmed, you receive 80 % of the reward and door fees through Stripe; BYBYGO keeps 20 %.
• When you take a prepaid flight offer you hold it for 15 minutes to book a flight; after that it may go to someone else.

7. Flights

Flights are sold by the airline through our partner Duffel and paid with the traveler's own card. The airline's conditions and the fare rules shown before payment apply, including changes and refunds. You may book a fare above your payout; the difference is yours to pay. BYBYGO is not responsible for delays, cancellations or changes made by the airline.

8. Cancellations and failed deliveries

• Requester cancels before any flight is booked: full refund.
• Requester cancels after the traveler booked a flight: the traveler is compensated for the ticket from the reward and the rest is refunded.
• Traveler does not travel or fails the handoff: the requester is refunded in full.
• Causes outside both parties' control, such as an airline cancellation: the requester is refunded; airline refunds follow the fare rules.

Disputed cases are reviewed by BYBYGO before any refund or payout, and we may ask both sides for information.

9. Liability

BYBYGO provides the platform with reasonable care. To the extent the law allows, we are not liable for the acts of travelers, requesters, couriers or airlines, or for loss of or damage to items beyond the amount paid for that delivery. Nothing in these terms limits liability that cannot be limited by law, including your rights as a consumer.

10. Your account

You can delete your account at any time in Profile. We may suspend accounts that break these terms or the law, or put others at risk.

11. Ratings and reviews

• After a paid delivery is confirmed, the requester and the traveler can each rate the other from 1 to 5 stars, with optional tags and a short text, within 14 days. Only completed, paid deliveries can be reviewed, and each person reviews each delivery once.
• Reviews are double-blind: neither side sees the other's review until both have reviewed or the 14 days have passed. You can edit your review for 7 days; once reviews are visible you can raise your stars but not lower them. The person reviewed can post one public reply.
• Reviews must be honest and about the delivery. Do not include phone numbers, email addresses, links, social media handles or other personal data, insults, or offers to deal outside BYBYGO. Do not offer or accept anything in exchange for a review, or review yourself through another account.
• Anyone signed in can report a review. A review is hidden while we check it after three reports, or at once when reported for personal data. BYBYGO may hide reviews that break these rules, and may suspend accounts that manipulate ratings. We do not edit what you wrote and do not remove reviews just because they are negative.
• Your star rating and number of reviews are shown next to your name in BYBYGO. Review texts are shown only to signed-in users, with your first name and last-name initial.

12. Payments in the app

All payments in BYBYGO are for real-world services (carrying an item, courier legs and flights) and are processed by Stripe and Duffel, not by Apple.

13. Law and disputes

These terms are governed by Spanish law. If you are a consumer, you keep the protection of the mandatory laws of your country of residence and may bring a claim there. You can also use the EU online dispute resolution platform.

14. Changes

We may update these terms. We will tell you about important changes in advance; continuing to use BYBYGO after they take effect means you accept them.