Support

Help with deliveries, payments, flights and your account.

We usually answer within one working day. For a delivery in progress, include the route and date.

What can travelers carry?

Only open personal items the traveler can inspect: keys, documents, chargers and similar. No medicine, cash, weapons, liquids, food or sealed packages.

How do payments work?

The requester pays the reward by card through Stripe. The traveler receives 80 % after the delivery is confirmed with the handoff code; BYBYGO keeps 20 %.

Flights booked through BYBYGO

Tickets are sold by the airline through Duffel and paid with the traveler's own card. Changes and refunds follow the fare rules shown before payment. Write to us with your booking reference.

Something went wrong during a handoff

Do not share a handoff code until you have inspected or received the item. If a code does not work or the item is not as described, stop and email us.

Delete your account

Open Profile and choose Delete account. Finish or cancel any active paid delivery first. Payment records are kept for accounting without your name. All steps and what we keep.